Why your privacy matters to us
Hehehe believes that every user's personal data is a valuable asset, and handling it with the utmost care is our responsibility. Our data policy is built in accordance with Bangladesh's Digital Security Act and international privacy standards. This policy explains what data is collected, how it is used, and what rights you have. We encourage you to read it carefully before using our platform. If you have any questions, our support team is always ready to help.
1. What Data We Collect
From registration onwards, hehehe collects certain information during each session.
Account & Identity Information
During registration, your name, email address, mobile number, date of birth, and Bangladeshi National ID information may be collected. This data is essential for identity verification (KYC) and account security. We also retain login history and session data to keep your account safe. Any additional information you voluntarily provide — such as your address or photo — is stored securely in our system. All of this data is used solely for account management and service improvement.
Payment & Financial Information
Payment method details — including bKash, Nagad, Rocket, and bank transfers — are collected during deposits and withdrawals. Transaction amounts (BDT), timestamps, and payment methods are all recorded in our system. Full payment card numbers and bank PINs are never stored on our servers. Payment data is used solely for transaction verification, fraud prevention, and legal compliance. All financial data is stored in encrypted form.
Device and browser information
The operating system, browser type and version, screen resolution, and IP address of the device you use to access hehehe are collected automatically. For mobile devices, device ID and network information may also be recorded. This data is used for platform security monitoring, detecting suspicious login activity, and improving the user experience. If an unusual device change is detected on the same account, security measures may be triggered. Device information is never sold to third parties.
Behavioral usage data
Behavioral data is collected about which pages you visit, which games you play, how long your sessions last, and which features you use most on the platform. This data helps us improve our service quality, deliver personalized offers, and troubleshoot platform issues. Click patterns and navigation data allow us to make the interface more intuitive for users. This information is not sold on an individually identifiable basis and is used for internal analytics only.
2. How Your Data Is Used
The information you provide is used only for its stated purpose — never unnecessarily.
Primary purposes for data use
Hehehe uses the data it collects solely for the purposes listed below — nothing more. Each purpose has been defined with your best interests in mind.
- Account Management: To complete registration, login verification, password reset, and KYC processes.
- Payment Processing: To securely process deposit and withdrawal transactions and maintain financial records.
- Security Assurance: To detect and prevent fraudulent activity and keep accounts secure.
- Customer support: To respond to support requests and resolve your issues as quickly as possible.
- Service Improvement: To improve the user experience and introduce new features.
- Legal Obligations: To comply with applicable laws and regulations in Bangladesh.
- Personalized offers: To analyze your preferences and usage patterns in order to show you relevant promotions.
What we don't do
- Your data is never sold to third parties
- Not shared with ad networks
- No Profiling Without Consent
- No irrelevant spam is sent
- No Data Held Beyond What's Needed
3. Cookies & Tracking Technologies
Learn what cookies are and how hehehe uses them.
What Are Cookies and Why Are They Used?
Cookies are small text files stored in your browser that help make your next visit smoother. The hehehe platform uses three types of cookies: essential cookies (for login sessions and security), functional cookies (to remember your preferences and language), and analytical cookies (to monitor platform performance). You can disable non-essential cookies through your browser settings, though some features may become limited as a result. hehehe never uses third-party advertising cookies.
Cookie Types & Purposes
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential | Login Sessions, Security Tokens | At end of session |
| Functional | Language preferences and UI settings | 30 days |
| Analytical | Page views and usage patterns | 90 days |
You can delete or manage cookies at any time through your browser's privacy settings.
4. Data Retention & Security Measures
Learn how long your data is retained and how it is kept secure.
How Long Data Is Retained
Hehehe retains user data only for as long as necessary. Data for active accounts is kept while the account remains open, and personal identification information is deleted within 90 days of account closure. Financial transaction records may be retained for up to 5 years in accordance with Bangladesh's legal requirements. Log files and security data are automatically deleted after 6 months. Once the retention period ends, data is securely destroyed to prevent recovery.
Security Technologies & Measures
Hehehe uses industry-standard SSL/TLS encryption to protect your data in transit, guarding against third-party interception. AES-256 encryption is applied to all stored data to ensure the highest level of protection. Server access is strictly controlled, with only authorized personnel permitted to access specific data. Regular security audits and penetration testing are conducted to identify and address vulnerabilities promptly. You can further strengthen your account security by enabling two-factor authentication.
5. Sharing Data with Third Parties
Know exactly when and with whom your data may be shared.
Limited and controlled data sharing
Hehehe never sells or rents your personal data. That said, limited data sharing may be necessary in specific circumstances — and it is always purpose-specific and strictly controlled. Payment processors (such as local mobile banking partners) receive only the data needed to complete a transaction. Data may be disclosed to law enforcement or courts when required by a valid legal order. For any third-party data sharing, we enforce strict confidentiality agreements.
- Payment Partners: Minimum data required for transaction verification
- Legal Authorities: When required by a lawful order or investigation
- Technology Service Providers: For server hosting and system maintenance, subject to confidentiality agreements
- Fraud prevention agencies: For Fraud & Money Laundering Detection
What Is Never Shared
To earn and maintain your trust, we are firmly committed to never sharing the following information with any third party. This restriction is a core principle of our internal policy.
- Personal profiles for advertisers or marketing companies
- Full payment card or bank account details
- National ID Details
- Non-Anonymous Gaming History
- Your contact details to spammers
6. Your Rights & Controls
Know your rights over your own data — and use them.
Right to Access
You can request from hehehe at any time to know what data we hold about you. We are obligated to provide you with a complete data report within 30 business days of your request. To exercise this right, please contact our support team.
Right to Rectification
If any information in your profile is incorrect or incomplete, you can request a correction. Basic details such as name, phone number, and address can be updated directly by logging into your account settings. For changes to identity verification information, please contact support.
Right to deletion
You may request deletion of your account and associated data. However, certain financial records may need to be retained for a specified period due to legal obligations. All pending transactions must be settled and any remaining balance withdrawn before the account can be deleted.
Data portability
You can request a copy of your personal data in a machine-readable format (JSON or CSV), including your profile information, transaction history, and a summary of your gaming activity. This request may take up to 15 business days to process.
Right to restrict processing
In certain circumstances, you may request that the use of your data be temporarily or permanently restricted — for example, if you believe the data is inaccurate and verification is in progress, you can request a suspension of processing. This right applies where permitted by applicable legal obligations.
Right to object
You can object to marketing communications or profiling at any time, and we will honor that request. To opt out of email or SMS marketing, simply go to the notification settings in your account. The relevant activity will be stopped within 7 business days of your request.
7. Policy Updates & Contact Information
Find out how you'll be notified of policy updates and where to go for support.
Policy update process
Hehehe may update this Privacy Policy from time to time to reflect new services, legal changes, or improved security measures. We will notify you of any significant changes via your registered email or in-app notification before they take effect. Minor changes, such as language corrections, may take effect without prior notice. The date of the latest update will always be shown at the top of the policy. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Privacy contact
For any privacy-related questions, complaints, or rights requests, please contact our data protection team directly. Our support team is available every day from 9 AM to 11 PM Bangladesh time. Requests are typically responded to within 3–5 business days. For urgent security issues, our live chat support offers the fastest response.
Support email: support@hehehe.bet
View answers to common questionsPlay safe at hehehe
Your data is protected, your privacy is respected — join now and enjoy the best gaming experience in Bangladesh.